Refund & Return Policy – House of Swank
Overview
At House of Swank, customer satisfaction is extremely important to us. If you are not fully satisfied with your purchase, we are here to help.
Our refund and return policy lasts 30 days from the date of delivery. If more than 30 days have passed since your order was delivered, we may not be able to offer a full refund or exchange.
Eligibility for Returns
To qualify for a return:
- Items must be unused, unworn, and in the same condition as received
- Products must be returned in their original packaging with all tags attached
- A valid proof of purchase or order confirmation is required
Please do not send returned items directly to the manufacturer.
Non-Returnable Items
Certain products are not eligible for return or refund, including:
- Gift cards
- Digital or downloadable products
- Personal care or hygiene-related items
- Final sale or clearance items
- Products damaged due to misuse or improper handling
Partial Refunds
Partial refunds may be granted in certain situations, including:
- Items showing obvious signs of use
- Products returned with missing parts or damaged packaging not caused by our error
- Returns requested after the 30-day return window
Refund Process
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within several business days. Processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your credit card provider (processing may take time)
- Contact your bank, as posting delays may occur
If you still have not received your refund, please contact us at:
Email: support@houseofswankstore.com
Sale Items
Only regular-priced items are eligible for refunds. Sale, clearance, or promotional items are generally non-refundable unless required by law.
Exchanges
We only replace items if they are defective, damaged, or incorrect upon arrival. If you need an exchange for the same product, please contact us before sending the item back.
Gift Returns
If your item was marked as a gift and shipped directly to you, you may receive store credit or a gift certificate once the return is approved.
If the item was not marked as a gift at purchase, the refund will be issued to the original purchaser.
Return Shipping
To initiate a return, please contact our support team for instructions and authorization.
Return Address:
House of Swank Clothing
119 E Hargett St, Suite 110
Raleigh, NC 27601
United States
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. Original shipping fees are non-refundable. If a refund is approved, return shipping costs may be deducted from the final refund amount.
For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned packages.
Need Help?
If you have questions regarding refunds, returns, exchanges, or damaged items, please contact us:
Email: support@houseofswankstore.com
Phone: 971-516-1634
Website: houseofswankstore.com
We appreciate your support and thank you for shopping with House of Swank.