Return Policy – House of Swank
At House of Swank, we want every customer to feel confident and satisfied with their purchase. Your shopping experience matters to us, and we are committed to providing a fair, transparent, and simple return process. Please review the following policy carefully to understand the conditions and procedures for returns, exchanges, and refunds.
Eligibility for Returns
To qualify for a return, the following conditions must be met:
- Items must be unused, unworn, and in the same condition as received
- All original tags, packaging, and accessories must be included
- Items that are customized, personalized, clearance, final sale, or gift cards are generally non-returnable unless they arrive damaged or defective
Return Window
Customers may request a return within 30 days of receiving their order. Return requests submitted after the 30-day period may not be eligible for approval. We recommend contacting our support team as soon as possible to begin the return process.
Return Process
To initiate a return, please contact our support team:
Email: support@houseofswankstore.com
Phone: 971-516-1634
Please provide your order number and reason for the return request.
Once your request is approved, we will provide return instructions, including the return address and authorization details.
Please package items securely and use a trackable shipping service to avoid lost returns.
Refunds
After your return is received and inspected, we will notify you via email regarding the status of your refund.
Approved refunds will be processed to your original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.
Return shipping costs are the responsibility of the customer unless the item received was damaged, defective, or incorrect.
Exchanges
We offer exchanges for eligible items based on availability.
To request an exchange:
- Follow the standard return process
- Specify the replacement item, size, or variation you would like
Exchanges will be processed once the returned item is received and approved.
Defective or Damaged Items
If your order arrives damaged, defective, or incorrect, please contact us immediately with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will work quickly to provide a replacement, exchange, or full refund. In these cases, House of Swank will cover applicable return shipping costs.
Important Notes
- Returns that do not meet eligibility requirements may be refused
- We are not responsible for return shipments sent without tracking
- This policy applies only to purchases made through the official House of Swank online store
Our Commitment
At House of Swank, we strive to make every shopping experience smooth, reliable, and stress-free. Our return policy is designed to ensure customer satisfaction while maintaining fairness and transparency for all orders.
If you have any questions about returns, exchanges, or refunds, our support team is always ready to assist you.
Contact Information
Email: support@houseofswankstore.com
Phone: 971-516-1634
Website: houseofswankstore.com
Return Address:
House of Swank Clothing
119 E Hargett St, Suite 110
Raleigh, NC 27601
United States